PayTrace Terms & Conditions

Last Updated: 06.06.2024

Welcome to (“Website”), Graf Brothers Flooring, Inc. (“Graf Brothers”). By using our Website and services to pay your invoices, you (“Customer” or “You”) agree to be bound by the following terms and conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms

By accessing or using our Website to pay invoices, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.

2. Payment Processing

We use PayTrace to process payments. By using our Website to pay your invoices, you agree to the use of PayTrace for the processing of your payments. You acknowledge and agree that PayTrace’s terms and conditions also apply to your transactions. For more information on PayTrace’s terms and conditions, please visit their website at

3. Credit Card Authorization

By entering your credit card information:

    • You warrant that you are authorized to use the credit card and authorize us to charge the credit card for the total amount of your invoice payment.
    • You agree to provide current, complete, and accurate payment and account information for all invoice payments made on our Website.
    • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Payment Terms

All payments must be made at the time of invoice payment. We accept payments by credit card through PayTrace. You agree to pay all charges incurred by you or on your behalf through the Website at the prices in effect when such charges are incurred.

5. Invoice Payments

By using our Website to pay your invoices, you agree to pay the full amount of the invoice as specified by Graf Brothers Flooring Inc. Partial payments are not accepted unless explicitly authorized by Graf Brothers Flooring Inc.

6. Refunds and Disputes

All payments made through the Website are final. If you believe there is an error in the invoiced amount or have any disputes regarding your invoice, please contact us at or 606-932-3117 before making the payment. Refunds and cancellations are at the full discretion of Graf Brothers Flooring Inc.

7. Conditions of Use

As the customer, you acknowledge that you will only use PayTrace to make payments on your own account(s). You also acknowledge that the information submitted is complete and accurate and you understand that you may not obtain or attempt to obtain any materials or information through any means not intentionally provided for through PayTrace.

8. Other Websites

This website may contain links to other websites. The linked websites are not under the control of Graf Brothers, and Graf Brothers is not responsible for the contents of any linked site, including without limitation any link contained in a linked site or any changes or updates to a linked site.

9. Right to Discontinue Service

Graf Brothers reserves the right to change or discontinue, temporarily or permanently, PayTrace at any time without notice. You agree that Graf Brothers will not be liable to you or any third party for any modification or discontinuance of the service.

10. Privacy

Your credit card information is private and will be provided only to you and to those people who need to know it in order to process your payments. This may include Graf Brothers employees, employees of applicable financial institutions, and other third-party service providers.

11. Other Service Providers

You agree that Graf Brothers may use third-party providers in its sole discretion to perform services such as accepting and processing your payments. The service providers may require you to agree to their own terms and conditions. You expressly agree that Graf Brothers is not responsible for the actions of any such service providers.

12. Disclaimer of Warranties

You expressly understand and agree that your use of PayTrace is at your sole risk. The service is provided on an “as is” and “as available” basis. Graf Brothers expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Graf Brothers makes no warranty that:

    • PayTrace will meet your requirements,
    • PayTrace will be uninterrupted, timely, secure, or error-free,
    • The results that may be obtained from the use of PayTrace will be accurate or reliable,
    • The quality of any products, services, information, or other material purchased or obtained by you through PayTrace will meet your expectations,
    • Any errors in the technology will be corrected.

Any material downloaded or otherwise obtained through the use of PayTrace is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Graf Brothers or from PayTrace will create any warranty not expressly stated in these terms. To the extent that any part of this section is not consistent with any other part of these terms, then this section will control.

13. Limitation of Liability

You agree that Graf Brothers will not be liable for any harms, which lawyers and courts often call direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if Graf Brothers has been advised of the possibility of such damages resulting from:

    • The use or the inability to use PayTrace;
    • The cost of getting substitute goods and services resulting from any products, data, information, or services purchased or obtained, or messages received, or transactions entered into through or from PayTrace;
    • Unauthorized access to or alteration of your transmissions or data;
    • Statements or conduct of anyone on PayTrace; or
    • Any other matter relating to PayTrace.

14. Indemnification

You agree to protect and fully compensate Graf Brothers and its affiliates and service providers from any and all third-party claims, liability, damages, expenses, and costs (including but not limited to reasonable attorneys’ fees) caused by or arising from your use of PayTrace, your violation of these terms, or your infringement or infringement by any other user of your account, or any intellectual property or other right of anyone.

15. Other

This agreement cannot be changed or any of Graf Brothers’ rights waived unless Graf Brothers agrees in writing or you continue using PayTrace following receipt of notice of any changes proposed by Graf Brothers. This agreement is personal to you and you may not assign it to anyone. All notices to you shall be in writing and shall be made either via email or conventional mail at the discretion of Graf Brothers. All notices to Graf Brothers must be made in writing at our address below. If any provision of these terms is held to be unenforceable, then such provision shall be construed as nearly as possible to reflect the intentions of the parties, with the other provisions remaining in full force and effect. These terms are the entire understanding between you and Graf Brothers about the PayTrace system and services.

16. Notices

All notices to Graf Brothers shall be sent to the following address:

Graf Brothers Flooring, Inc.
P.O. Box 458
South Shore, KY 41175